Aug 19 2005

The new support system

The new support system, integrating knowledgebase, downloads, troubleshooters and support ticket management is now online and integrated into the client portal

For all future support, please go to Astutium Website
and login to the Client Portal (links at the top)

Support will still be available by email to support@, but use of the online system for tracking and management is preferred – emails will be piped in automatically but can take time to arrive, and time to be picked up.

All existing “how-to” articles have been imported into the knowledge base and work has started on extending it to be a one-stop self help system.

Any questions, feel free to ask.
Any problems, please let us know.

We’ll be migrating the forum to be part of the overall support system shortly.

Permanent link to this article: http://blog.astutium.com/2005/08/the-new-support-system/