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Dec 16

Christmas Opening Hours

The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, taking care of the datacentre, network, servers, managed systems and automated systems, the administrative staff will be taking breaks over the Christmas and New Year period.

Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Friday 23rd December until Tuesday 2nd January 2012.

Normal operating hours (all times quoted are UK timezone – GMT)

  • Support Team
    Email/Ticket – 24 x 7 x 365
    Telephone – 24 x 7 x 365
  • Sales Team
    Online Sales through the website(s) is always available 24×7
    Email/Ticket – Mon-Fri 9.00am to 9.00pm
    Telephone – Mon-Fri 9.30am to 5.30pm
    Live-chat – Mon-Fri 9.30am to 5.30pm
  • Accounts Team
    Email/Ticket – Mon-Fri 9.00am to 9.00pm
    Telephone – Mon and Fri 10.00am to 4.00pm

Christmas and New Year Reduced Hours

Support – 24 x 7 x 365 as always

Friday 23rd December

Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm

Saturday 24th December

Sales – Closed
Accounts – Closed

Sunday 25th December

Sales – Closed
Accounts – Closed

Monday 26th December

Sales – Closed
Accounts – Closed

Tuesday 27th December

Sales – Closed
Accounts – Closed

Wednesday 28th December

Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm

Thursday 29th December

Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm

Friday 30th December

Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm

Saturday 31st December

Sales – Closed
Accounts – Closed

Sunday 1st January 2012

Sales – Closed
Accounts – Closed

Monday 2nd January

Sales – Closed
Accounts – Closed

We are always very busy with new orders, helping people with their new laptops, setting up new emails – especially between 24th December and 5th January, so for efficiency ask everyone to refer to the online support system for Sales, Accounts and Support questions rather than the telephone(s) if possible
– that way we can ensure everything gets tracked and dealt with as quickly as possible – please do not email any staff directly, as they may not be able to respond until their return in the New Year.

We would like to thank all our clients, twitter followers and affiliates for your continued business throughout 2011, and to take this opportunity to wish you and your families a very Merry Christmas and a successful New Year for 2012!