The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, taking care of the datacentre, network, servers, managed systems and automated systems, the administrative staff will be taking breaks over the Christmas and New Year period.
Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Friday 22nd December 2017 until Tuesday 3rd January 2017:
Sales – 10.30am to 2.30pm
Accounts – Closed
We would like to thank all our clients, colleagues, afiliates, suppliers and followers for your continued support throughout 2017, and to take this opportunity to wish you and your families
a very Merry Christmas and a successful New Year for 2018!
We are always very busy with new orders, helping people with their new laptops, setting up new emails – especially between 24th December and 5th January, so for efficiency ask everyone to refer to the online support system for Sales, Accounts and Support questions rather than the telephone(s) if possible – that way we can ensure everything gets tracked and dealt with as quickly as possible – please do not email any staff directly, as they may not be able to respond until their return in the New Year.
Normal operating hours (all times quoted are UK timezone – GMT)
- Sales Team
Online automated self-service sales of all domains, hosting, products and services through our website(s) is always available 24 x 7 x 365 🙂
Email/Ticket – Mon-Fri 9.00am to 9.00pm
Telephone – Mon-Fri 9.30am to 6.30pm
Live-chat – Mon-Fri 9.30am to 5.30pm - Accounts Team
Email/Ticket – Mon-Fri 9.00am to 9.00pm
Telephone – Mon and Fri 10.00am to 4.00pm - Support Team
Email/Ticket – 24 x 7 x 365
Telephone for Priority Support Clients – 24 x 7 x 365
Christmas and New Year Reduced Hours (breakdown)
Friday 22nd December
Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm
Saturday 23rd December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Sunday 24th December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Monday 25th December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Tuesday 26th December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Wednesday 27th December
Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed
Thursday 28th December
Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed
Friday 29th December
Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed
Saturday 30th December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Sunday 31st December
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Monday 1st January
Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed
Tuesday 2nd January
Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed
