Category Archive: Support

Oct 05

FAQoTW: How do I add my Logo to the WebSite Builder

At Astutium we’re constantly extending our documentation, examples, knowledgebase and tutorials – this benefits our clients by providing instant answers and self-help training. Most Frequently Asked Questions (FAQs) are answered in our Extensive Knowledgebase or shown as examples in our Online Video Tutorials. One of the questions we get asked quite frequently is “How do …

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Aug 20

FAQoTW: HELP! My WordPress Web Site has been Hacked AGAIN

A distraught wordpress hosting client contacted us this week because recently they’d been told their website was no longer working – instead, visitors to the site saw an image extolling some activist group support by a hacker. The client (prior contacting us) simply deleted the hacked post, and had spent a further 2 days working on their site, when …

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Jul 08

FAQotW: Why can’t I always login to the Hosting Control Panel

At Astutium we’re proud of the high-level of customer satisfaction customer express of the support team with tickets averaging satisfaction of 4.44/5. Most Frequently Asked Questions (FAQs) are answered in our Extensive Knowledgebase or shown as examples in our Online Video Tutorials, but occasionally, we get something new to look into which takes detailed investigation by our …

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