The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, taking care of the datacentre, network, servers, managed systems and automated systems, the administrative staff will be taking breaks over the Christmas and New Year period.
Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Friday 23rd December until Tuesday 2nd January 2012.
Normal operating hours (all times quoted are UK timezone – GMT)
- Support Team
Email/Ticket – 24 x 7 x 365
Telephone – 24 x 7 x 365 - Sales Team
Online Sales through the website(s) is always available 24×7
Email/Ticket – Mon-Fri 9.00am to 9.00pm
Telephone – Mon-Fri 9.30am to 5.30pm
Live-chat – Mon-Fri 9.30am to 5.30pm - Accounts Team
Email/Ticket – Mon-Fri 9.00am to 9.00pm
Telephone – Mon and Fri 10.00am to 4.00pm
Christmas and New Year Reduced Hours
Support – 24 x 7 x 365 as always
Friday 23rd December
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm
Saturday 24th December
Sales – Closed
Accounts – Closed
Sunday 25th December
Sales – Closed
Accounts – Closed
Monday 26th December
Sales – Closed
Accounts – Closed
Tuesday 27th December
Sales – Closed
Accounts – Closed
Wednesday 28th December
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm
Thursday 29th December
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm
Friday 30th December
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm
Saturday 31st December
Sales – Closed
Accounts – Closed
Sunday 1st January 2012
Sales – Closed
Accounts – Closed
Monday 2nd January
Sales – Closed
Accounts – Closed
We are always very busy with new orders, helping people with their new laptops, setting up new emails – especially between 24th December and 5th January, so for efficiency ask everyone to refer to the online support system for Sales, Accounts and Support questions rather than the telephone(s) if possible
– that way we can ensure everything gets tracked and dealt with as quickly as possible – please do not email any staff directly, as they may not be able to respond until their return in the New Year.
We would like to thank all our clients, twitter followers and affiliates for your continued business throughout 2011, and to take this opportunity to wish you and your families a very Merry Christmas and a successful New Year for 2012!
