Christmas and New Year 2017-2018 Opening Hours

The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, taking care of the datacentre, network, servers, managed systems and automated systems, the administrative staff will be taking breaks over the Christmas and New Year period.

Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Friday 22nd December 2017 until Tuesday 3rd January 2017:
Sales – 10.30am to 2.30pm
Accounts – Closed

We would like to thank all our clients, colleagues, afiliates, suppliers and followers for your continued support throughout 2016, and to take this opportunity to wish you and your families
a very Merry Christmas and a successful New Year for 2018!

We are always very busy with new orders, helping people with their new laptops, setting up new emails – especially between 24th December and 5th January, so for efficiency ask everyone to refer to the online support system for Sales, Accounts and Support questions rather than the telephone(s) if possible – that way we can ensure everything gets tracked and dealt with as quickly as possible – please do not email any staff directly, as they may not be able to respond until their return in the New Year.

Normal operating hours (all times quoted are UK timezone – GMT)

  • Sales Team

    Online automated self-service sales of all domains, hosting, products and services through our website(s) is always available 24 x 7 x 365 🙂
    Email/Ticket – Mon-Fri 9.00am to 9.00pm
    Telephone – Mon-Fri 9.30am to 6.30pm
    Live-chat – Mon-Fri 9.30am to 5.30pm
  • Accounts Team
    Email/Ticket – Mon-Fri 9.00am to 9.00pm
    Telephone – Mon and Fri 10.00am to 4.00pm
  • Support Team
    Email/Ticket – 24 x 7 x 365
    Telephone for Priority Support Clients – 24 x 7 x 365

Christmas and New Year Reduced Hours (breakdown)

Friday 22nd December

Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – 9.30am to 2.30pm

Saturday 23rd December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Sunday 24th December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Monday 25th December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Tuesday 26th December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Wednesday 27th December

Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed

Thursday 28th December

Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed

Friday 29th December

Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed

Saturday 30th December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Sunday 31st December

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Monday 1st January

Support – 24 x 7 x 365 as always
Sales – Closed
Accounts – Closed

Tuesday 2nd January

Support – 24 x 7 x 365 as always
Sales – 9.30am to 2.30pm
Accounts – Closed

Permanent link to this article: https://blog.astutium.com/2017/12/christmas-and-new-year-2017-2018-opening-hours/