Christmas and New Year 2018-2019 Opening Hours

The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, taking care of the datacentre, network, servers, managed systems and automated systems, the administrative staff will be taking breaks over the Christmas and New Year period.

Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Friday 21st December 2018 until Wednesday 2nd January 2019:
Sales – 10.30am to 2.30pm
Accounts – Closed

We would like to thank all our clients, colleagues, affiliates, suppliers and followers for your continued support throughout 2018, and to take this opportunity to wish you and your families a very Merry Christmas and a successful New Year for 2019!

We are always very busy with new orders, helping people with their new laptops, setting up new emails – especially between mid-December and the end of January, so for efficiency ask everyone to refer to the online support system for Sales, Accounts and Support questions rather than the telephone(s) if possible – that way we can ensure everything gets tracked and dealt with as quickly as possible – please do not email any staff directly, as they may not be able to respond until their return from their holidays.

Normal operating hours (all times quoted are UK timezone – GMT)

Online automated self-service sales of all domains, hosting, products and services through our website(s) is always available 24 x 7 x 365 πŸ™‚

  • Sales Team

    Email/Ticket – Mon-Fri 8.00am to 8.00pm

    Telephone – Mon-Fri 9.30am to 5.30pm

    Live-chat – Mon-Fri 10.30am to 4.30pm

  • Accounts Team

    Email/Ticket – Mon-Fri 8.00am to 8.00pm

    Telephone – Mon-Fri 9.30am to 5.30pm
  • Support Team

    Email/Ticket – 24 x 7 x 365

    Telephone for Priority Support Clients – 24 x 7 x 365

    Telephone – Mon-Fri 9.30am to 5.30pm
  • Christmas and New Year Reduced Hours (breakdown)

    Friday 21st December

    Support – 24 x 7 x 365 as always
    Sales – 8.00am to 8.00pm
    Accounts – 10.30am to 4.30pm

    Saturday 22nd December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Sunday 23rd December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Monday 24th December

    Support – 24 x 7 x 365 as always
    Sales – 8.00am to 8.00pm
    Accounts – 10.30am to 4.30pm

    Tuesday 25th December (Christmas Day)

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Wednesday 26th December (Boxing Day)

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Thursday 27th December

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Friday 28th December

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Saturday 29th December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Sunday 30th December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Monday 31st December

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Tuesday 1st January

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Permanent link to this article: https://blog.astutium.com/2018/12/christmas-and-new-year-2018-2019-opening-hours/