Astutium Ltd (www.astutium.com), a leading UK provider of domain names, email/web hosting and online services for SMEs and corporates, today announced that it has acquired the UK and US operations of DuportOnline (www.DuportOnline.com).
“To move forward, improve, and expand DuportOnline we needed to introduce a new partner. Existing customers were the main priority when selecting a new provider. Othello was chosen because of their commitment to customer support.”, said Richard Adams, owner of DuportOnline.
The prices and facilities of services to existing customers are expected to be kept at existing levels and already preparations are being made to improve both the shared hosting and VPS facilities offered under the Duport brands. New US servers are being deployed immediately, and the existing UK systems have already been migrated to the Astutium datacentre facilities with no client downtime.
“Our first priority is the catching up of all outstanding support issues, and customer service enquiries. Followed by a rollout of new and improved services across the DuportOnline brand. We should begin our service improvement program within a few days, beginning with extensive hardware upgrades and extending the hosting possibilities for clients.” comments Rob Golding, Managing Director, Astutium Ltd, “For support issues client should use the usual DuportOnline customer support system and one of the Othello or Duport support technicians will get to your issues ASAP.”
Future plans for DuportOnline.com already being organised include:
- Upgrades to all existing US services
- Installation of new servers within the Astutium datacentre
- Customer choice on hosting location (country)
- Replacement Support System with extensive knowledgebase, online server status and improved ticket tracking
- Extended range of VPS and Dedicated Servers options
Astutium Ltd are a UK Ltd Company, who have been providing internet solutions through dial-up & dsl services, domain name registration, hosting, dedicated server and colocation services for over 11 years, operating in the United Kingdom, Netherlands and United States, and with customers worldwide.
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