Christmas and New Year 2019-2020 Opening Hours

The Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual, managing and monitoring all the datacentre, network, servers, managed systems and automation services.

Our Administrative staff will be taking a break over the Christmas and New Year period.

Astutium Ltd will be operating a reduced Sales and Accounts Team (for telephone enquiries) from Monday 23rd December 2018 until Friday 3rd January 2020:
Sales – 10:30am to 4:30pm
Accounts – Closed

Astutium would like to thank all our amazing clients, colleagues, affiliates, suppliers and social-media followers for your continued support throughout 2019 – we wish you and your families a very Merry Christmas 2019 and a fantastic New Year for 2020!

We are always very busy with new orders, helping people with their new laptops / tablets / phones, setting up new services, never more-so than the first few weeks of January. In order to help you and be as efficient as possible, please refer to the online support systems for Sales, Accounts and Support questions rather than the telephone(s) wherever possible – most questions have been already answered, so you can get an instant solution by checking the video tutorials and online knowlegebase.

Please do not email any staff directly, as they may not be able to respond until their return from their holidays – opening a ticket is much more reliable and will ensure you get a speedy response.

Normal operating hours (all times quoted are UK timezone – GMT)

Online automated self-service sales of all domains, hosting, products and services through our website(s) is always available 24 x 7 x 365 πŸ™‚

  • Sales Team

    Email/Ticket – Mon-Fri 8.00am to 8.00pm

    Telephone – Mon-Fri 10.00am to 5.00pm

    Live-chat – Mon-Fri 11.00am to 4.00pm

  • Accounts Team

    Email/Ticket – Mon-Fri 8.00am to 8.00pm

    Telephone – Mon-Fri 10.00am to 5.00pm
  • Support Team

    Email/Ticket – 24 x 7 x 365

    Telephone for Priority Support Clients – 24 x 7 x 365

    Telephone – Mon-Fri 9.30am to 5.30pm
  • Christmas and New Year Reduced Hours (telehone)

    Monday 23rd December

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Tuesday 24th December

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Wednesday 25th December (Christmas Day)

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Thursday 26th December (Boxing Day)

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Friday 27th December

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Saturday 28th December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Sunday 29th December

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Monday 30th December

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Tuesday 31st December

    Support – 24 x 7 x 365 as always
    Sales – 10.00am to 4:30pm
    Accounts – Closed

    Wednesday 1st January

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Thursday 2nd January

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Friday 3rd January

    Support – 24 x 7 x 365 as always
    Sales – 10.30am to 4.30pm
    Accounts – Closed

    Saturday 4th January

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Sunday 5th January

    Support – 24 x 7 x 365 as always
    Sales – Closed
    Accounts – Closed

    Permanent link to this article: https://blog.astutium.com/2019/12/christmas-and-new-year-2019-2020-opening-hours/