Our Support and Network Operations Teams will be continuing to work 24 / 7 / 365 as usual – managing and monitoring all the datacentre, network, servers, managed systems and automation services.
The Administrative staff will be taking a break over the Christmas and New Year period.
Astutium Ltd will be operating a reduced Sales Team and Accounts Team from Friday 22nd December 2023 until Friday 5th January 2024.
Astutium would like to thank all our amazing clients, colleagues, affiliates, suppliers and social-media followers for your continued support throughout 2023 – we wish you and your families a very Merry Christmas and a fantastic New Year for 2024!
We are always very busy with new orders, helping people with their new laptops / tablets / phones, setting up new services, never more-so than the first few weeks of January. In order to help you and be as efficient as possible, please refer to the online support systems for Sales, Accounts and Support questions rather than the telephone(s) wherever possible – most questions have been already answered, so you can get an instant solution by checking online knowlegebase.
Please do not email any staff directly, as they may not be able to respond until their return from their holidays – opening a ticket is much more reliable and will ensure you get a response.
Normal operating hours (all times quoted are UK timezone – GMT)
Online automated self-service sales of all domains, hosting, products and services through our website(s) is always available 24 x 7 x 365 🙂
Email/Ticket – Mon-Fri 8.00am to 8.00pm
Telephone – Mon-Fri 10.00am to 5.00pm
Live-chat – Mon-Fri 11.00am to 4.00pm
Email/Ticket – Mon-Fri 9.00am to 6.00pm
Telephone – Mon-Fri 10.00am to 5.00pm
Email/Ticket – 24 x 7 x 365
Telephone for Priority Support Clients – 24 x 7 x 365
Telephone – Mon-Fri 9.30am to 5.30pm
Christmas and New Year Reduced Hours (telephone)
Support – 24 x 7 x 365 as always
Friday 22nd December
Sales – 10.00am to 4:00pm
Accounts – 10.00am to 4:00pm
Saturday 23rd December
Sales – Closed
Accounts – Closed
Sunday 24th December
Sales – Closed
Accounts – Closed
Monday 25th December (Christmas Day)
Sales – Closed
Accounts – Closed
Tuesday 26th December (Boxing Day)
Sales – Closed
Accounts – Closed
Wednesday 27th December
Sales – 10.00am to 4:00pm
Accounts – Closed
Thursday 28th December
Sales – 10.00am to 4:00pm
Accounts – Closed
Friday 29th December
Sales – 10.00am to 4:00pm
Accounts – Closed
Saturday 30th December
Sales – Closed
Accounts – Closed
Sunday 31st December
Sales – Closed
Accounts – Closed
Mondays 1st January
Sales – Closed
Accounts – Closed
Tuesday 2nd January
Sales – 10.30am to 4.00pm
Accounts – Closed
Wednesday 3rd January
Sales – 10.30am to 4.00pm
Accounts – Closed
Thursday 4th January
Sales – 10.30am to 4.00pm
Accounts – Closed
Friday 5th January
Sales – 10.30am to 4.00pm
Accounts – Closed
