Throughout the holiday period, our Support and Network Operations Teams will be monitoring and maintaining all servers and services as normal 24x7x365.
Due to administrative staff holidays, we will be operating a reduced Sales and Accounts Team until Monday 7th January 2008.
Normal operating hours (all times quoted are UK timezone – GMT/UTC):
Sales Team
Online sales through the website(s) is always available 24*7
Email/Ticket – Mon-Fri 9.00am to 9.00pm
Live-chat – Mon-Fri 9.30am to 6.00pm
Telephone – Mon-Fri 9.30am to 6.00pm
Accounts Team
Email/Ticket – Mon-Fri 9.00am to 6.00pm
Telephone – Mon and Fri 10.00am to 4.00pm
Support Teams
Telephone – 24*7*365
Email/Ticket – 24*7*365
Christmas and New Year special hours
25th December
Sales – Closed
Accounts – Closed
26th December
Sales – Closed
Accounts – Closed
1st January
Sales – Closed
Accounts – Closed
On 24th/27th/28th/31st December and 2nd/3rd January we are always very busy with new orders, so for efficiency ask that all existing clients use the online support system for Sales and Accounts questions rather than the telephone(s) – that way we can ensure current clients get priority service.
We would like to thank all our customers for your business throughout 2007, and to take this opportunity to wish you and your family a very Merry Christmas and a successful New Year for 2008!
